Customer reviews of Hawkes Car Centre

By Adam S on 12 July 2018 | Verified purchase

First off, it must be said that the showroom is absolutely immaculate. The cars are spotless and there was zero sales pressure whatsoever and it seems like an excellent bunch of lads who work there. Absolute win in that respect. I can’t give 5 stars though, as it hasn’t been a great start to my time with the car. It’s pulled to the left from the first moment I had it and it broke down on me in less than 48 hours. They took the car back and have seemed to rectify the fault, being down to a faulty spark plug. I was told the car was serviced prior to me purchasing it, so I’m not sure how this was missed. After going through the handbook, I have seen that it didn’t have a full service, it seems to have just had an oil and filter change. Not what I’d call a service personally and I’ll give it a couple of thousand on the clock and get it serviced myself. They have many 5 star ratings, so they must be doing something right. This is just my own buying experience I’m giving.

Reply from Hawkes Car Centre on 16/07/18

Thank you for giving the review Adam. I’m sorry you had an issue with your car but I do think we responded quickly and appropriately. As soon as you informed us of the problem we had a courtesy car waiting for you and we had the problem diagnosed and repaired by our workshop straight away. A plug can break down at any time without warning and there is no way of knowing that it might happen. The plugs were not due to be changed at that time or mileage. You have never mentioned anything to us about the car pulling to the left. That is a really lovely 308 you have bought and I hope you are now getting a lot of pleasure from it ………..Best regards, Jason.

By JACK L on 03 July 2018 | Verified purchase

Very professional Salsman and very nice. He has great cars.

Reply from Hawkes Car Centre on 06/07/18

Thank you Jack for the nice review, that is a lovely car you have bought! Best wishes, Geoff.

By JOAO D on 03 July 2018 | Verified purchase

Very proffesional staff. I received great help from fisrt call untill purchase of my new car. I couldn't be more happy with a service. Highly reccomended place to buy a car.

Reply from Hawkes Car Centre on 06/07/18

Thank you for the review Monika and Joao. Got there in the end! Best wishes, Geoff.

By Glynis M on 02 July 2018 | Verified purchase

Helpful without being pushy showroom and vehicles very clean and tidy .

Reply from Hawkes Car Centre on 06/07/18

Thank you for the review Mrs Messent, I think you will enjoy driving your new car immensely. Best regards, Geoff.

By Paula W on 02 July 2018 | Verified purchase

I brought my first car from here and found the ownervyo be very helpful and friendly

Reply from Hawkes Car Centre on 06/07/18

Thank you Lucy, it was a pleasure dealing with you. Best wishes, Geoff.

By Steven M on 02 July 2018 | Verified purchase

Found this car dealer to offer good experience and customer service. They clearly sell good quality motors and service everything they sell. Established dealer and would recommend using this company.

Reply from Hawkes Car Centre on 06/07/18

Thank you for the review Steve, appreciate your comments and your business. Best wishes for the future, Geoff and Jason.

By Tracy G on 02 July 2018 | Verified purchase

Ezccellent service can’t fault them. Second car I’ve bought there and just as good again this time.

Reply from Hawkes Car Centre on 06/07/18

Thank you Tracy, hope we can help again next time round! Best wishes, Geoff.

By LUCY P on 23 June 2018 | Verified purchase

The gentleman was very calming and help us to come to the correct decision on Picking the right car

Reply from Hawkes Car Centre on 06/07/18

Thank you for the review. Best wishes for the future, Geoff.

By William T on 20 June 2018 | Verified purchase

Friendly staff who went the extra mile without extra charges. This instills confidence when buying. Good clean cars. I knew what I wanted, and it was there in the show room. Both people I dealt with were knowledgeable.

Reply from Hawkes Car Centre on 21/06/18

Thank you for the nice review, hope to see you next time around! Geoff & Jason.

By Pauline R on 19 June 2018 | Verified purchase

Good to visit a showroom and not be hounded left alone until we needed assistance

Reply from Hawkes Car Centre on 21/06/18

Thank you for the review Pauline, glad we had a car you liked. Regards Geoff & Jason.