Customer reviews of Hawkes Car Centre

By Nicki L on 30 August 2017 | Purchase not verified

Was told I couldn't test drive the car I liked unless I committed to buying it. Sales man didn't want to get the car out as it was raining and would waste his time if I didn't want to buy it!!! Who buys a car without test driving!!!!??? Gutted as loved the car and had travelled from Felixstowe and phoned Sales man before coming.

Reply from Hawkes Car Centre on 05/09/17

Its very disappointing for us to receive a negative review as customer relationships is so very important to us. As we told Nicki we would never expect anyone to purchase a car without test driving it first & at no point was she ever told she couldn’t test drive the car despite the monsoon conditions outside. We simply politely asked what her intentions would be after she had test drove the car as she had clearly stated prior that she just wanted to see what a Polo drives like and compare it to her own car a Volkswagen Golf & wasn’t looking at purchasing a car at the present time. We would always get the cars out of the showroom for a Potential customer to test drive & always welcome a sale as that is the reason for us being here to sell cars. On this occasion though Nicki didn’t like being asked that and I’m afraid by her response and behaviour a negative review unfortunately was always going to be the outcome.

By Malcolm H on 21 July 2017 | Purchase not verified

Very pleased with the excellent service!! Friendly and professional treatment from start to finish!! Highly recommend Hawkes Car Centre to all. Thank you so much for a hassle free vehicle purchase.

Reply from Hawkes Car Centre on 30/10/17

Thank you Malcolm for the review and good to here you are happy with your car. Regards Jason

By RICHARD J on 11 June 2017 | Purchase not verified

Purchased a Renault Meganne for my son the sales person was very helpful did not pressure us and the car we purchased was a 2009 year and the car is like a brand new car. its very well looked after and everything was with the car i.e. handbook 2 keys Etc.. And the price of the car I think was good value for money. Next time I need a car I will visit these people first. 100% Perfect.

Reply from Hawkes Car Centre on 30/06/17

Thank you Richard, the was a lovely Meganne your son bought, I'm sure he will love it. Geoff.

By chris w on 12 May 2017 | Purchase not verified

great service no pushy salesmen was left to look over vehicle myself and they answered any any questions i had about vehicle , even arranged delivery for my vehicle

Reply from Hawkes Car Centre on 14/05/17

Thank you Mr Ward, Glad delivery of your new Astra went well.

By Simon J on 17 March 2017 | Purchase not verified

Exceptional service all round.

Reply from Hawkes Car Centre on 23/03/17

Thank you Simon.

By Don P on 08 January 2017 | Purchase not verified

Really friendly and professional staff. I purchsased a Punto Diesel but then had a problem with it. They sorted it out straight away without any questions/fuss. I would definitely recommend them.

Reply from Hawkes Car Centre on 08/02/17

Thank you Don, Sorry you had a problem but glad we got it sorted straight away for you.